Blue Mouse IT located in Terminus Road, Chichester, and provides expert IT services and technical support for small to medium businesses located in Havant. Because we concentrate on providing IT support and services to customers located in West Sussex we are able ensure that you get fast and responsive service for all of your IT needs.
If your business has between 1 – 50 employees and you’re looking for local outsourced IT support then we have the expertise to support your IT systems at affordable rates, either on a monthly contract or pay as you go basis. Our service will save you both time and money by preventing and
We operate our own in house IT helpdesk that is open from 7am to 7pm and we extend this with a ‘Doctor on Call’ approach so that we can provide true 24/7 support. The helpdesk handles customer’s IT advice (Help, how can I recall an email I didn’t mean to send etc. ) and resolves technical issues and problems. Contacting the helpdesk to request support can be done directly over the phone, via email or over our service desk portal.
Once we have your request for support we raise a tracking ticket and assign the next available engineer. The type of response depends on the type of issue. In most instances the engineer can talk you through the problem there and then or may remotely access your computer, with your permission, to work on fixing the issue immediately. In some cases it may be necessary for an engineer to visit your office or site in or around Havant. But whatever the requirement we will be working against the clock, tracked by the ticket, to resolve the issue as quickly as possible.
Blue Mouse IT provides a truly proactive service which includes 24/7 remote monitoring of your business systems. We scan for your systems vulnerability and conduct daily checks on such things as event logs, critical events, backups, memory, disk space so that we can improve the chances of picking up on any potential issues before they start to cause disruption. Our monitoring systems remote capture data at your Havant based system and feed the data and alarms directly and securely to our helpdesk.
Blue Mouse IT can handle a wide spectrum of IT such as email, internet connectivity, IT security, anti-virus and anti-spam solutions, server builds and maintenance, desktops, laptops, tablets and smartphones, networks, firewalls, switches, printers, wireless access points, telephony, back up and disaster recovery, migrations to cloud and virtualised servers. We also provide ancillary services such as structured cabling and office moves.
Blue Mouse IT is a Microsoft Registered Partner. Because we are local we can react quickly to your IT issues as they arise and we are always on your doorstep if you want guidance and advice on all matters to do with IT. No matter where you are based in and around Havant, you don’t need an in house IT department because we at Blue Mouse IT can be your perfect IT partner .
Phone today on 0333 772 0241 and ask us to pop over to discuss your It needs.