helpdesk HELPDESK
0333 772 0241
Humans Answering 24/7
info@bluemouseit.co.uk

London Office: 020 3633 3182

Chichester Office: 01243 933241

IT Support Sussex

Based in Chichester Sussex, Blue Mouse IT provides reliable IT support services to businesses

throughout Sussex. Our experience is in supporting small and medium sized enterprises across

most business sectors in Sussex and our customers range from small start-ups to larger businesses with up to around 50 employees. We provide support to a wide variety of environments including: offices, shops, homes, schools, factories, and depots.

 We have our own in-house IT helpdesk in Sussex, based here in Chichester. This team provides 1st line computer support which means they will take your IT support call and will work to resolve it without delay. In most cases this can be achieved during the phone call or by the engineer remotely accessing the offending device (with your permission).  Where the issues require a higher level of expertise than the first line support engineer will assign and hand over the call to a 2nd or 3rd tier engineer as required.

 The helpdesk also oversees our automated 24/7 monitoring of our clients’ networks and assigns engineers to the daily manual system checks that we carry out on our contract accounts. They also coordinate customer site visits by our onsite engineers.  

 Through a combination of internal staff and established engineering contacts, Blue Mouse IT brings together a depth of technical expertise to meet all eventualities to provide corporate level support for your business IT but at SME prices.  Our professional services offering comprises a team of specialist engineers who in addition to working closely with our helpdesk engineers also deliver IT Projects for Blue Mouse IT’s customers. These services include designing and implementing IT networks, server upgrades and support in Sussex, cloud migration services, cloud storage help, offsite backup and disaster recovery solutions, server virtualisation projects, business telephone systems, Wifi for business, Windows support and IT consultancy for Sussex businesses. 

 Blue Mouse IT delivers flexible IT services in Sussex by providing our clients with a variety of IT support options that will allow businesses to choose the extent of cover they require at costs within their IT budget.   Our Remote IT support packages– provide a ‘virtual’ IT helpdesk for companies removing the challenges and costs of taking on full time IT employees. Our state of the art monitoring systems provides constant monitoring and early warning detection that alerts Blue Mouse engineers around the clock of imminent or actual IT failure.  Blue Mouse IT also offers Pay as You Go IT support and services in Sussex for those companies who do not have a requirement for blanket cover but who require fast access to remote or onsite IT engineers from time to time. Contact us to discuss what best suits your business.

 Blue Mouse IT also provides cloud computing services to businesses in Sussex.

Companies are moving their IT over to the Cloud to take advantage of the many benefits Cloud migrations bring. These include fixing, and in many cases reducing, your IT spend, increasing collaboration and enhancing mobility (ease of access) for your teams, reducing your network and data risk with improved Cloud security.   Blue Mouse IT are Cloud migration experts. We assist businesses in Sussex to take advantage of these benefits. As a Microsoft partner our Microsoft Cloud Services can advise and assist you with your Office 365 migration, making it a low impact, seamless transition.  We can also assist companies with their Cloud virtual server projects (transferring office server to the Cloud) and Private Cloud migration where there is a requirement for highly secure data centres.

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What our Clients say

  • Blue Mouse IT helped us with our Office Move, they ensured we had minimal downtime and now use them ongoing for Support.

  • Blue Mouse provided us with a new Server and WiFi solution, it has improved our business functionality and has allowed us to expand.

  • Blue Mouse IT never fail to deliver, they have provided us with a cost effective cloud based solution.

  • Communication is key to our business, Blue Mouse IT’s cloud email platform has really improved our business communication and we know if any problems arise they are on the end of the phone to help.