Blue Mouse IT offers a full-range of IT services to companies based in Worthing that enables them to concentrate on what’s really important and get on with their businesses while we take on the matter of delivering reliable and stable IT.
Our support packages can be customised to match your requirement to meet your budgets yet ensure you have the support in the areas it is most needed. Our friendly engineers can handle calls from your employees in a manner that reduces the use of jargon so there is always clarity about what the issues are, how they are best dealt with and importantly, how long they should take to fix.
Our aim is to stabilise your systems so that your IT runs with a minimal number of glitches. We achieve this by combining a proactive and technically proficient approach. Automated systems will keep a watchful eye in the background that will allow us to detect looming issues. System failure alarms will be transmitted to key personnel so that they can respond swiftly. In many cases we fix IT issues before our customers even know about it.
At the desktop level we provide support for PCs and Macs, laptops tablets and smartphones. Our packages include network support that covers network devices such as servers, virtual servers, switches, routers, wireless access points etc. They also include our centralised services that run health checks and security scans together with general system health and performance monitoring. Our expertise extends to professional IT services such as Cloud computing services, offsite backup solutions, disaster recovery solutions, business telephone systems and exchange hosting.
In order to carry out these services proficiently, we employ qualified and highly experienced computer technicians who have extensive, practical experience in IT support. Because of the diversity of IT technology we operate a tiered system of engineers. 1st line engineers are the people you normally come in to contact with on the helpdesk. They will have desktop accreditations and sufficient knowledge to jump on to the majority of day to day issues. If the problem is beyond their expertise you will be passed on to a 2nd (high level desktop and general server issues) or 3rd tier engineers (top end specialists in system design, disaster recovery, Cisco installations etc. This is a normal and necessary process but because a job can be escalated up a line of expertise we operate a support ticket tracking system to ensure no job goes astray. This is constantly monitored and managed by our helpdesk manager and the whole operation is overseen by our technical director who incidentally is where the buck stops!
We provide IT Services across Sussex to both small and large businesses. Our IT helpdesk operates from 7am to 7pm and we have an extended 24/7 support option